Question 1

What is Club Icon Bangladesh?

Accepted Answer

Club Icon Bangladesh is a luxury hotel membership programme at Crowne Plaza Dhaka Airport offering exclusive dining privileges, complimentary experiences, stay benefits, spa access, and member-only lifestyle rewards.

Question 2

What is the price of the membership?

Accepted Answer

Club Icon Bangladesh has two tiers: Premium (priced at BDT 40,000) and Elite (priced at BDT 65,000). Prices are inclusive of taxes. Each tier offers different combinations of dining discounts, complimentary room nights, suite upgrades, spa benefits, and exclusive experiences.

Question 3

What is the validity of the membership?

Accepted Answer

The membership and benefits are valid for 365 days from the date of enrolment. All discounts and vouchers expire at the end of this period and do not carry over to a renewed membership.

Question 4

Where can I use my Club Icon Bangladesh membership?

Accepted Answer

The membership can be used across participating restaurants, lounges, wellness facilities, and hospitality experiences at Crowne Plaza Dhaka Airport.

Question 5

What benefits are included in the membership?

Accepted Answer

Members enjoy dining privileges, complimentary buffet experiences, stay benefits, spa access, celebration offers, member-exclusive specials, and seasonal lifestyle experiences.

Question 6

Is the membership transferable?

Accepted Answer

No. Membership vouchers are transferable and can be gifted to your loved ones directly via the membership app.

Question 7

If two members dine together, can both use their dining discounts and vouchers?

Accepted Answer

No. Only one membership discount may be applied per visit. Member and spouse membership discounts cannot be combined.

Question 8

Is there advance reservation required for room benefits?

Accepted Answer

Yes, all room benefits require 48 hours prior reservation. Rooms are subject to allocation and availability. Advance reservation via the app or Member Help Desk is mandatory for all benefits, and the intent to use the voucher must be clearly stated at the time of booking.

Question 9

Can I request early check-in or late check-out?

Accepted Answer

As part of the membership benefit, members get late check-out till 2pm subject to availability. Check-in is as per standard hotel policy.

Question 10

Why can't I log in to the app on my new phone?

Accepted Answer

For security reasons, the Club Icon Bangladesh app works on only one device at a time. When you change phones or reinstall the app, the app locked from your previous phone must first be released. Please call the Member Help Desk Saturday to Thursday 9:30am to 6:30pm at +880 1999 9999 or helpdesk@clubiconbd.com.

Question 11

How can I join Club Icon Bangladesh?

Accepted Answer

You can submit your details through the website Join Now page, and the membership team will assist you with the joining process and membership activation.

Question 12

What payment methods do you accept?

Accepted Answer

You can pay by using credit and debit cards (Visa, Mastercard, Amex), mobile financial services (bKash, Nagad, Rocket, Upay), net banking from major Bangladeshi banks, and direct bank transfer. Corporate cards and international cards for non-resident Bangladeshis are accepted.

Question 13

I have not received my Welcome email. How do I activate my membership?

Accepted Answer

For any assistance, please reach out to the Member Help Desk team Saturday to Thursday 9:30am to 6:30pm at +880 1999 9999 or helpdesk@clubiconbd.com.

Question 14

How is Club Icon Bangladesh different from IHG One Rewards?

Accepted Answer

Club Icon Bangladesh and IHG One Rewards are two separate programmes. Club Icon is a paid Bangladesh-only membership giving dining, stay, spa and wellness benefits applicable only at Crowne Plaza Dhaka Airport. IHG One Rewards is IHG's free global loyalty programme that earns points on hotel stays. You cannot combine benefits from both, and Club Icon spends do not earn IHG One Rewards points.

Question 15

Can membership benefits be used immediately after activation?

Accepted Answer

Yes, you can start enjoying the benefits within two hours, once the payment and activation process are completed between Saturday to Thursday 9:30am to 6:30pm. Post 6:30pm, the benefits will be applicable by 10:00am the next day. You need to download the Club Icon Bangladesh App and activate your membership account.

Question 16

Can a spouse member also use member vouchers?

Accepted Answer

No. Spouse members are entitled to membership discounts only. They can use member vouchers only when the benefit has been gifted to them.

Question 17

Can I use my dining discounts for in-room dining and food take-away orders?

Accepted Answer

No. Membership dining discounts apply only to dine-in at licensed restaurants within Crowne Plaza. Take-away orders, in-room dining (room service), minibar, and orders placed via third-party delivery platforms are all excluded.

Question 18

Is breakfast included with the complimentary room nights?

Accepted Answer

Yes. Complimentary breakfast for two guests is included with the complimentary room night voucher. Other room bookings include breakfast based on the rate plan selected at booking.

Question 19

How do I cancel a room booking?

Accepted Answer

Reservations may be cancelled or amended up to 48 hours prior to the check-in date. No-shows or cancellations/amendments made after this period will result in the voucher being deemed redeemed. The hotel's standard cancellation, refund, and deposit policies shall apply.

Question 20

How do I redeem a discount or voucher in the app?

Accepted Answer

Follow five steps: (1) Open the app and go to My Membership, (2) Tap either Discounts or Vouchers depending on the benefit you're using, (3) Select the specific benefit, read and agree to the terms, tap Redeem, (4) Show the outlet's QR code or share the generated Redemption ID to the hotel team so they can apply it to your bill.

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